BPO

Increasing globalization. Rapidly evolving technology. New, virtualized ways of working. And a Millennial generation of workers and customers. Together, these megatrends are changing the IT landscape—and comprising the Future of Work. For companies to become "next generation businesses," IT leaders must be seen as integral players who deliver on four value levers: efficiency, effectiveness, virtualization and innovation. Demand on IT infrastructure is skyrocketing as businesses grow increasingly dependent on automation to penetrate new markets and increase worker productivity. But in today’s uncertain economy, most IT budgets are flat. The challenge for application infrastructure managers is to help direct dollars to new revenue-generating business opportunities while overseeing the transformation from today’s legacy to tomorrow’s more dynamic infrastructure. Emerging as the main success drivers are the need for consistent, measurable results and end-to-end visibility.

Why BPO?

Business Process Outsourcing (BPO) is fast emerging as a flexible and powerful approach that business leaders adopt to achieve their strategic business aims. BPO refers to the delegation of information technology based business processes to an external provider that owns and manages the selected process based on pre-defined performance criteria. It allows the organization to focus on its core competencies enabling it to manage growth and scale, reduce costs and enable migration of best practices and processes from the outsourced partner. BPO services help mitigate risks and secure benefits through a structured approach. These services include:

Growth of bpo sector in India

India has an edge over other countries as we consider the following: Tech savvy professionals Cost effectiveness Superior competency Business risk mitigation 24 hour service Economy of scale The trends in growth of the BPO sector in India are as follows: 2003 - USD 2.8 billion 2004 - USD 3.9 billion 2005 - USD 5.7 billion The growth in the BPO sector of India in 2004 was mainly due to the demands from the two segments – BFSI and telecommunications. There were low telecom costs for the leased lines and 400 companies were part of the BPO sector of India. The companies that were involved included third parties, Indian companies, and multinational corporations. Growth of BPO sector in India has been truly impressive in recent years, but things can get even better, according to market analysts. India stands out already as a market leader as far as BPOs are concerned and so India also attracts huge foreign investments which are extremely essential since the Indian economy is expected to have an unprecedented growth in the years to come.

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